SAP Business One – Application Support

About Client

An authorized dealer of Automobile Spare Parts improved their operational efficiency by over 50% by partnering with CCS to manage their entire IT on a shared services model.

Business Requirement

The client is an authorized dealer of Automobile Spare Parts with 12 well-equipped branches around South India. As the channel partner for 24 renowned auto component manufacturers in India, including multinational brands and leading Indian brands, the client is heavily dependent on a smooth functioning ERP. They sought a reliable partner who can work as an extended team of the client to manage their entire IT on a shared services model. Additionally, they also required the IT partner to provide need-based support for their ERP system through a ticket-based system for 70 plus ERP users across 12 branches.

CCS Solution

CCS set up a highly experienced team and familiarized them with the client’s systems, processes, and operations to cater to all areas of ERP (Technical, Functional, Integration, and Infrastructure). A dedicated shared team with a single point of contact was established to ensure availability 24×7 offering telephonic, remote, and onsite support managed through a web-based ticketing system. The scope of our solution also included new feature configurations, custom developments, add-ons, and reports implementations for decision making. Support in Version & Patch upgrades of ERP and Integrations with 3rd Party applications were also undertaken to provide holistic ERP support.

Business Benefits

Strong knowledge retention

Well defined processes to ensure quality, timeliness, and SLAs

One-Stop IT Services Shop for the client

Cost savings by not maintaining an internal team at a customer site

Improved the operational performance by more than 50%